Change/Upgrade Your Tickets

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Put down the wrong name? Opted for one day instead of two? No problem, you can fix this. Until the cutoff date of Wednesday, August 9 2017, 11:59pm ( AEST, +1000 ), you can change either the name on your tickets or the type of the ticket itself.

Can I change the name on my tickets without charge?

You certainly can. That said, the order will still be under your email address, so make sure that the new attendee gets a copy of the ticket PDF.

How can I change the type of my tickets?

You can only upgrade to a more expensive ticket type than the one you currently have. Once you've done so, you will have to pay for the difference for your upgrade to be valid.
Refunds and downgrades are generally not offered unless in exceptional circumstances. If this is the case, get in touch with us and we’ll see what we can do for you.

SMASH! does not generally offer refunds on ticket purchases. Read our ticketing policy here.

I don't remember what orders I made.

Don't worry. Enter your email address into the form below, and we'll email you a list of all the orders you've made using that address.
Each order will have a link you can click to return to that order within the ticketing system.

If you've submitted the form, and haven't received the list within an hour, please let us know so that we can look into it.

Still having problems?

If the form is not working, or if we can't find your order, please fill in our support request form and we'll do our best to help you.